Grievance and Data Protection Contact
- Contact
- Grievance and Data Protection Officer
- Company
- Angyal (OPC) Private Limited
- grievance@angyal.in
- Post
- H:434 W:14, Mylapore, Umayanallor P.O., Kollam, Kerala, 691589, India
- Acknowledged in
- 1–2 business days
- Last updated
This is the one address for anything you want to raise with Angyal Group — a request about your own data, a concern about a child’s safety in one of our apps, or a complaint about something we published. It sits behind the contact line in our privacy policy and every app policy, so you are never routed anywhere else.
Who receives your complaint
Everything on this page reaches the Grievance and Data Protection Officer at Angyal (OPC) Private Limited. Write to grievance@angyal.in, or by post to H:434 W:14, Mylapore, Umayanallor P.O., Kollam, Kerala, 691589, India.
One person reads all of it. There is no ticket queue and no outsourced support desk, which is the point: a complaint about an app, a request about your data and a child safety report all arrive in the same place and are answered by someone who can act on them.
What you can raise here
Anything you think we have got wrong, and in particular:
- a data protection request — ask what we hold about you, get a copy, have it corrected or deleted, or object to our using it
- a child safety concern about any Angyal app, which is dealt with under our child safety policy and takes priority over everything else
- a complaint about this website, an app, or a store listing
- a question about a clause in our privacy policy or terms that you think is wrong or unclear
- a security vulnerability — though our security page sets out what to include and what we ask of you first
What to include
Email is faster than post and is the route we prefer. Whatever you are raising, tell us:
- what you are asking for, in your own words
- which app, page or policy it concerns
- an address we can reply to
You do not need to quote a clause number or use any particular form of words. If your request is unclear to us we will ask, rather than close it.
How quickly we respond
- We acknowledge every message within 1–2 business days.
- A child safety report is acted on as soon as we read it, ahead of everything else in the inbox.
- A data protection request is completed within 30 days, and usually far sooner — because the only personal data we hold is email you sent us, most requests are satisfied by deleting that correspondence.
- Anything else, we tell you what we are doing and by when.
Enquiries sent outside business hours are picked up on the next working day. Our hours are Monday to Friday, 9:00 AM – 6:00 PM IST.
If our answer does not satisfy you
Tell us first — say so in reply and we will look at it again. If that still does not resolve it, you can escalate without our involvement:
- In India, to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.
- Elsewhere, to the data protection authority for your country.
- For a problem with an app's store listing, billing or the store account itself, to Google Play or Apple support — those are their systems, not ours.
What this page is not
We are not a platform that hosts other people's content. Our apps have no accounts, no user-generated content and no user-to-user messaging, and this website has no comments, forum or upload of any kind. There is therefore nothing here for a takedown request to point at, and no third party's post for us to remove. If you have found Angyal material published somewhere else, tell us and we will pursue it ourselves.